FAQs

No, it is not required to register an account. For non-members, you will only need to submit your mobile number when checking out so we can contact and update you on your order.

When you register for a Needle Art Collection account, you can:

• easily track and review your orders.
• manage items on your cart across different devices.
• avail of any future perks and promos that we will run for members only.

Registering is very easy. Click here to start now.

• You can order via our website checkout page, facebook, or our contact form.
• Customers can experience full online shopping through our supported online payment methods and couriers via Lalamove and LBC. Make sure that you use the correct billing address during checkout.
• Don't forget to like and follow our page for new releases, pre-order announcements, promos and other updates.

You can use any of the below payment methods when ordering:

• BDO
• BPI
• Gcash
• Maya

Please contact us for details.

Yes, we do! 💛 To help us serve you better and keep everything running smoothly, we have a minimum order requirement of ₱500.

Yes, you have up to 3 days to reserve item(s). If no payment is received after 3 days, items will be released for other customers.

Yes, you can pre-order item(s) with the following conditions

• Pre-ordered items is required to pay a non-refundable 15% deposit. This means that you can still cancel the order but the 15% deposit will not be returned as inconvenience/penalty fee.

Please note that pre-ordered items can take 3 weeks up to 2 months, depending on supplier's stock and shipment.

Also, if you're looking for a chart or item from any of the designers or brands we support, we may still be able to help. Please provide as much information as possible about the item when you message us.

Orders will be shipped in 1 - 2 business days after we receive the payment.

Orders outside Metro Manila will be shipped on any of the following days: Monday, Wednesday, Saturday. We cannot guarantee on the actual delivery lead time as it depends on the courier's schedule.

Sever weather conditions and other calamities may affect the shipping and delivery schedule.

Orders will be delivered via Lalamove. Please ensure you provide us with the correct delivery address.

Orders outside Metro Manila will be delivered via Lalamove/LBC.

Shipping fee depends on the courier or delivery service. Final computation will be given to you during checkout (for Metro Manila online orders) or shipment (for direct or provincial orders).

Yes, as long as you have not received any advised yet that your initial order is already booked for shipping. Please contact us thru our messenger.

Yes, but some of our items are strictly for Philippine customers only. Please contact us or message us for more details.

Due to the nature of the products we sell and to avoid any copyright issues, received items cannot be returned or exchanged. We highly recommend to double check the items you order. Do not hesitate to message us for more details or request for additional photos of the actual product.

In case of broken item to the extent that it is not useable anymore, we will replace it with same type given it is not out of production yet and is reported to us within 2 days of receiving it. For OOP item, you can exchange it with other items of similar value. Replacement will be processed once we receive back the broken item.